IT Technician

Reports to: Technical Manager
Work Location: San Quentin State Prison (San Quentin, CA 94964) & Remotely
Full Time Hours: 40 hrs/wk

The Last Mile has successfully implemented the first computer programming curriculum in a US prison. Our innovative approach to recidivism prevention combines web engineering and accessibility quality assurance education with reentry support.

Top students from Code.7370 at San Quentin that have demonstrated exceptional skill and ability are eligible to work in The Last Mile Works, the first web development shop inside a US prison. Our goal is to better prepare them for employment upon release by providing them with work experience, a professional portfolio, and familiarity with common workplace practices, toolings, and workflows. TLM Works participants are exposed to real experiences such as interviewing for a job, meeting client expectations, time-budgeting, task management, peer-reviews, ongoing professional development, weekly one-on-ones with a project manager, and social soft-skills in a team setting with peers and supervisors.

TLM Works program participants develop and ship software, WCAG 2.1 accessibility assessments, and services to paying clients while earning market comparable wages.

Beyond a strong foundation in HTML/CSS and Javascript, TLM Works participants have experience working with PHP, WordPress, JavaScript, Node, ReactJS, D3.JS, and operational awareness of cloud infrastructure and fundamentals.

Position Description:

As an IT Technician, you will work with the TLM/TLMW technical staff to provide support in various roles that further advance TLM’s/ TLMW’s brand and mission. The IT Technician works with management, marketing, technical staff and community/government partners to ensure client retention and success.

Work Environment:

Professional. You will be working in a monitored and restricted correctional institution around program participants (inmates) between 7 am – 3 pm part time, remotely part time and in team meetings on Fridays in our San Francisco office location.

Years of Experience:

0-3 years

Required Knowledge, Skills, and Abilities:

• Excellent communication skills including clear speaking and empathetic listening.
• Excellent situational awareness, and ability to remain calm under stressful & variable conditions.
• Excellent diagnostic and problem solving skills.
• In depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Working knowledge of WordPress infrastructure and frameworks.
• Understanding of modern web principles and best practices for QA purposes.
• Should be comfortable taking random Q&A, and should know how to properly respond if unable to give an immediate correct answer to a question.
• Familiarity with Google Apps, Git, and Atlassian Jira / Confluence / Bitbucket.
• Knowledge and skills writing and discussing common web application technologies, including HTML5, CSS3, JavaScript (Node, ReactJS and React Native), and Git-based distributed version control systems is a plus.

Duties & Responsibilities:

• IT Technician (Primary Role)
  • Coordinate with main IT staff to provide optimal support, maintenance and on-boarding of equipment inside of San Quentin, including:
    • Set up workstations with computers and necessary peripheral devices
    • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
    • Install and configure appropriate software and functions according to specifications
    • Develop and maintain local networks in ways that optimize performance
    • Ensure security and privacy of networks and computer systems
    • Perform troubleshooting to diagnose and resolve problems

   

• TLM Works Quality Assurance & Support Technician (Secondary Role)
  • Compile regular audits and corresponding reports of TLM Works website health, errors, and other issues
  • Perform regular quality assurance tasks on live TLM Works websites, including:
    • WordPress maintenance (plugin updates, system backups, infrastructure health, seo)
    • Website bug and performance testing
  • Understand and carryout TLM Works specific operational needs on local computers
    • Installing and configuring software on local machines
    • Troubleshooting various technologies on local machines to enable development

Please send resume and cover letter to jobs@thelastmile.org if you are interested. Start date is expected ASAP