Job Title: Classroom Facilitator (San Quentin) 

Work Location: San Quentin State Prison (San Quentin, CA 94964)

Reports to: Director of Program

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

Position Description:

The Classroom Facilitator works on-site with state prison inmates who are enrolled in the Code.7370 software training program. This role combines teaching, mentoring and supervisory tasks to ensure a positive and supportive learning environment. Additionally, this role will also support the TLM Works WCAG Accessibility QA testing program and the participating engineers on an as-needed basis.

Essential Duties:

Arrive at classroom location prior to arrival of students and open class for program use. Maintain all required prison security protocols, and secure the classroom at the end of each day. Maintain records of any student or equipment issues. Coordinate class instruction and curriculum. Facilitate class work and projects, and work with the participants to develop their skills in the designated program. Interface with the Last Mile Curriculum Development staff and volunteer instructors to resolve questions from the class and interpret the live instruction. Maintain regular contact with all students in order to evaluate class progress, and record relevant data in accordance with guidelines provided. Provide regular feedback to the Last Mile executive team in order to facilitate continuous course improvement, and to maintain standards of excellence. In various capacities, assist the QA Engineers carrying out testing, diagnostics and possibly remediation of internet resources.

Required Responsibilities and Qualifications:

Standard Tracks 1-2 Facilitator:

• Excellent communication skills including clear speaking and empathetic listening.
• Excellent situational awareness, and the ability to remain calm under stress and variable conditions.
• Confidence speaking to groups of various sizes, primarily in a teaching situation. Should be comfortable sketching concepts and solutions on a whiteboard, and be able to distill complex ideas into understandable components using analogous teaching methods.
• Should be comfortable taking random Q&A, and should know how to properly respond if unable to give an immediate, correct answer to a question.
• Maintain a positive and supportive attitude at all times. Provide honest and constructive feedback and appropriate encouragement to students.
• Sufficient level of knowledge and skills writing and discussing common web application technologies, including HTML5, CSS3 and JavaScript is preferred.

Education and/or Work Experience Requirements:

• Preference given to those with experience working with incarcerated individuals, at-risk youth or similar environment.
• 1-2 years demonstrated experience working with Web Development technologies and practices is a plus.

Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.

Job Title: Operations Support Engineer 

Work Location: San Francisco, CA

Reports to: Director of Engineering

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

Position Description:

Members of the Engineering team manage and support technical operations across The Last Mile organization, ranging from internal tooling, and our platform as a service operated in prisons across the country. Daily engagements range from fielding ad-hoc requests supporting remote facilities, to proactive monitoring of our PaaS infrastructure, and deployments using our automation frameworks. This is a highly collaborative role, with the opportunity to engage with an extremely broad range of systems and technologies.

Work with other members of the Engineering team to:

• Provide first responder support to facilities via tickets, e-mail, Slack, and internal escalations
• Prioritize efforts, and drive resolutions, escalating issues in a timely manner
• Monitor platform infrastructure, responding to alerting, and escalating as required
• Coordinate platform updates, and deployments across the organization

Requirements:

• A passion for solving challenges, and empowering people through technology
• Strong verbal, and written communication skills
• Experience supporting MacOS workstations
• A strong basis of *nix fundamentals
• Knowledge of basic IP services and protocols (DNS, HTTP(S), SSH, IPsec)
• A strong understanding of computer hardware and peripherals
• Basic awareness of information security practices

Bonus points for experience with / supporting / managing:

• Scripting and automation in multiple languages
  
• Software development, and CI/CD pipelines
• Infrastructure using Ansible, and Terraform
• Networks using Palo Alto Networks firewalls, and Panorama
• Remote ChromeOS device installations and G Suite Policies
• Remote MacOS deployments using Open Source tools
• Ticket, and version control based workflows

Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.