Jobs at The Last Mile
We are training incarcerated individuals to become professional web developers. We work inside prisons. Our students are denied access to the Internet. While working inside prison has its obstacles, the drive and determination with which our students tackle their own challenges inspires us to do our best.
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. The goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more all without internet access.
Open Jobs
Director of Education
JV Supervisor & Classroom Facilitator (CIW)
Classroom Facilitator (SQ)
Operations Support Engineer
Product Manager
Business Development Manager
Operations Coordinator
Job Title: Director of Education
Work Location: San Francisco, CA
Reports to: Chief Operating Officer
Annual Salary: Commensurate, based on experience
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.
Position Description:
The Director of Education is responsible for the overall program development, administration, and oversight of all of TLM’s education programs. This role will work closely with the Directors of Curriculum and Programs to ensure TLM is providing proficient curriculum to meet the needs of our students. This role will provide leadership and direction for an expanding Education Team as TLM enters a period of exponential growth. Our existing one year program for training full stack developers, is currently accessible by the inmate student population through a Learning Management System to 12 facilities across 4 states.
The Director of Education will oversee Remote Instruction, Technical Instruction Support, Curriculum, and other product developments within TLM’s core educational product. The Director of Education will also be responsible for ensuring the delivery of the programs to the existing locations and identifying enhancements and changes to the current programs to ensure that the operation and administration of TLM’s programs are efficient. Another key role of the Director of Education is to provide support to TLM’s facilitators regarding program administration and efficiency by providing training in classroom management and culture.
Required Duties and Responsibilities:
- Work with Curriculum and Program Directors to manage development and implementation of program at the facility level
- Oversee Curriculum Development
- Oversee virtual and onsite instruction
- Assess, monitor, and evaluate the options and services required to meet student needs
- Collaboration with engineers and managers to expand the existing coding curriculum and its usability
- Develop frameworks for training and implementation into new facilities
- Work closely with executives to identify and measure success metrics for learning initiatives
- Assess needs and provide recommendations to improve continuing education
- Enhance existing TLM curriculum with new modules (entrepreneurship, IT certification etc)
- Package the existing (and new) curriculum for seamless implementation
- Be a learning advocate: help drive org-wide knowledge of all learning programs
- Write LMS documentation and test plans
- Manage program offering and pace of offering
- Determine the proper balance of soft skills and the ultimate length of each track
- Oversee facilitator training
- Manage all communication with TLM facility locations
- Oversee the monitoring of education related Slack channels
- Manage student and facilitator feedback process
- Support facilitators with classroom management and culture
- Manage curriculum partners i.e. Google, Hack Reactor, General Assembly, O’Reily, Coursera
- Work closely with Reentry Director and community businesses to evolve the hireability of TLM returned citizens
- Manage relationships with curriculum, product, biz partners that directly impact the fulfillment of the TLM educational platform
- Directly Manage: Director of Curriculum, Lead Virtual Instructor, Technical Instruction Support Manager
Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.
Job Title: JV Supervisor & Classroom Facilitator (CIW)
Work Location: California Institution for Women
Reports to: Director of Program
Annual Salary: Commensurate, based on experience
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.
Position Description:
The TLM Works JV Supervisor in the California Institute for Women is the onsite-supervisor of the TLM Works Web Developers in CIW. This position handles implementing day-to-day operations of the development team, including agile task management and flow, overseeing code reviews and auditing and architecture design and discussion with developers. The role of the on-site supervisor serves as a liaison between the TLM Works developers in CIW and the TLM Works Manager, facilitating communication within the team, relaying project requirements and supervising text and video communication between team members.
Classroom Facilitators work on-site with state prison inmates enrolled in Code.7370 software training program. This role combines teaching, mentoring, supervisory, and administrative tasks to ensure a positive and supportive learning environment. Facilitation is one of many teaching methods, but it is the primary method used in this role. Awareness and sensitivity to diverse identities is key to creating a learning environment for Code.7370 students to succeed.
Administrative:
- Manage development team tasks, priorities and protocols.
- Facilitate communication with team partners outside of CIW.
- Obtain resources for developers.
- Aid in managing classrooms, including opening and closing room for students
and maintaining all required prison security protocols.
Mentorship:
- Advocate for each student’s well-being including empathetic listening and establishing rapport with correctional staff and CIW education faculty.
- Communicate with TLM Works Manager and Director of Programs to ensure effective JV program implementation.
- Empower developers and students to set and work towards individual goals and self-advocate.
Teaching:
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Support classroom facilitators with administrative, teaching and various classroom activities.
Administrative:
- Manage classroom including opening and closing room for students and maintaining all required prison security protocols.
- Keep records of any student or equipment issues.
- Provide feedback to The Last Mile program and curriculum team.
Mentorship:
- Advocate for each student’s well-being including empathetic listening and establishing rapport with correctional staff and CIW education faculty.
- Communicate with Curriculum Director and Virtual Mentorship program to implement and improve curriculum content and live instruction.
- Empower students to set and work towards individual goals and self-advocate.
Education and/or Work Experience Requirements:
- A bachelor’s degree with demonstrated academic, professional, and/or volunteer experience working with diverse groups in a leadership position; bachelor’s degrees in computer science, humanities, or a social science
- Proficiency in coding, new technologies, and/or entrepreneurship; comfortable working with computers and navigating websites.
- Preference given to those with experience working with incarcerated individuals and/or at-risk youth
- 1-2 years demonstrated experience working with Web Development technologies and practices is a plus.
Responsibilities and Qualifications:
- Excellent communication skills including empathetic listening.
- Excellent situational awareness and the ability to remain calm under stress and variable conditions.
- Confidence speaking to groups of various size in a teaching situation.
- Comfortable sketching concepts and solutions on a whiteboard.
- Able to distill novel, complex problems into discrete, actionable components using analogous teaching methods.
- Able to guide students to discover answers to their own questions.
- Maintain a positive and supportive attitude at all times.
- Provide honest and constructive feedback and appropriate encouragement to students.
- Preference is given to those with a basic knowledge of and experience with fundamental web technologies including HTML5, CSS3 and JavaScript.
Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.
Job Title: Classroom Facilitator (San Quentin)
Work Location: San Quentin State Prison (San Quentin, CA 94964)
Reports to: Director of Program
Annual Salary: Commensurate, based on experience
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.
Position Description:
The Classroom Facilitator works on-site with state prison inmates who are enrolled in the Code.7370 software training program. This role combines teaching, mentoring and supervisory tasks to ensure a positive and supportive learning environment. Additionally, this role will also support the TLM Works WCAG Accessibility QA testing program and the participating engineers on an as-needed basis.
Essential Duties:
Arrive at classroom location prior to arrival of students and open class for program use. Maintain all required prison security protocols, and secure the classroom at the end of each day. Maintain records of any student or equipment issues. Coordinate class instruction and curriculum. Facilitate class work and projects, and work with the participants to develop their skills in the designated program. Interface with the Last Mile Curriculum Development staff and volunteer instructors to resolve questions from the class and interpret the live instruction. Maintain regular contact with all students in order to evaluate class progress, and record relevant data in accordance with guidelines provided. Provide regular feedback to the Last Mile executive team in order to facilitate continuous course improvement, and to maintain standards of excellence. In various capacities, assist the QA Engineers carrying out testing, diagnostics and possibly remediation of internet resources.
Required Responsibilities and Qualifications:
Standard Tracks 1-2 Facilitator:
- Excellent communication skills including clear speaking and empathetic listening.
- Excellent situational awareness, and the ability to remain calm under stress and variable conditions.
- Confidence speaking to groups of various sizes, primarily in a teaching situation. Should be comfortable sketching concepts and solutions on a whiteboard, and be able to distill complex ideas into understandable components using analogous teaching methods.
- Should be comfortable taking random Q&A, and should know how to properly respond if unable to give an immediate, correct answer to a question.
- Maintain a positive and supportive attitude at all times. Provide honest and constructive feedback and appropriate encouragement to students.
- Sufficient level of knowledge and skills writing and discussing common web application technologies, including HTML5, CSS3 and JavaScript is preferred.
Education and/or Work Experience Requirements:
- Preference given to those with experience working with incarcerated individuals, at-risk youth or similar environment.
- 1-2 years demonstrated experience working with Web Development technologies and practices is a plus.
Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.
Job Title: Operations Support Engineer
Work Location: San Francisco, CA
Reports to: Director of Engineering
Annual Salary: Commensurate, based on experience
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.
Position Description:
Members of the Engineering team manage and support technical operations across The Last Mile organization, ranging from internal tooling, and our platform as a service operated in prisons across the country. Daily engagements range from fielding ad-hoc requests supporting remote facilities, to proactive monitoring of our PaaS infrastructure, and deployments using our automation frameworks. This is a highly collaborative role, with the opportunity to engage with an extremely broad range of systems and technologies.
Work with other members of the Engineering team to:
- Provide first responder support to facilities via tickets, e-mail, Slack, and internal escalations
- Prioritize efforts, and drive resolutions, escalating issues in a timely manner
- Monitor platform infrastructure, responding to alerting, and escalating as required
- Coordinate platform updates, and deployments across the organization
Requirements:
- A passion for solving challenges, and empowering people through technology
- Strong verbal, and written communication skills
- Experience supporting MacOS workstations
- A strong basis of *nix fundamentals
- Knowledge of basic IP services and protocols (DNS, HTTP(S), SSH, IPsec)
- A strong understanding of computer hardware and peripherals
- Basic awareness of information security practices
Bonus points for experience with / supporting / managing:
- Scripting and automation in multiple languages
- Software development, and CI/CD pipelines
- Infrastructure using Ansible, and Terraform
- Networks using Palo Alto Networks firewalls, and Panorama
- Remote ChromeOS device installations and G Suite Policies
- Remote MacOS deployments using Open Source tools
- Ticket, and version control based workflows
Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.
Job Title: Product Manager
Work Location: San Francisco, CA
Reports to: Chief Operating Officer
Annual Salary: Commensurate, based on experience
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. The goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.
Position Description:
The Product Manager is responsible for the development, packaging, and iteration of the foundational platform for The Last Mile’s (TLM) products. Specifically, the Product Manager will be responsible for TLM’s customized Learning Management System, which provides our learners with access to TLM’s curriculum. Another key role of the Product Manager is to own the production of TLM’s Remote Instruction offering. This role will work across various cross-functional groups in the company to deliver TLM’s products that are world-class, secure, stable and scalable. The Product Manager will be part of TLM’s leadership team.
This role will work closely with Director(s) of Education, Curriculum, and Programs.
Required Duties and Responsibilities:
- Gain a deep understanding of TLM, especially TLM’s Learning Management System
- Own TLM products from conception to launch, working with our Education/Curriculum Program/Reentry teams to deliver transformative products that derive value from our unique strengths as a business
- Product strategy: ensure that we have a comprehensive platform product strategy for achieving TLM’s vision and operating plan
- Work directly with Founders and COO to shape TLM’s long-term Product and business direction and requirements
- Prepare/Present to Founders and COO product trade-off decisions for scope, schedule and cost
- Product development leader: work collaboratively across the company to identify and resolve risks to our development plan
- Drive results through collaboration and clear communication across the data, design, marketing and engineering teams to ensure alignment
- Coordinate with Education/Curriculum/Program/Reentry teams to develop and act on learners/graduates/partners’ feedback regarding our products and services
- Adopt a data-driven approach to analyze the implementation of features based on learner and business impact
- Ensure consistency of TLM learners’ experience with Learning Management System across programs
- Build the next generation of our Learning Management System as we approach massive growth
- Analyze competitive offerings within new product lines
- Create support and training documents for internal and external stakeholders
The Qualifications:
- Proven success in product management for both small and large organizations
- The ability to conceptualize a product, and take it to the marketplace
- Ideally comes from a CS or similar background
- More than 4 years Product Management experience in education, CS, or similar background
- Ability to balance strategic and detailed thinking
- Ability to communicate with team members representing a wide range of personalities and skills
- Experience in producing videos
TLM is an equal opportunity employer, and we value diversity and second chances at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.
Job Title: Business Development Manager
Work Location: San Francisco (TLM Office), Remote, San Quentin State Prison
Reports to: Director of California Programs
Full time hours: 40hrs/week
Annual Salary: Commensurate, based on experience
The Last Mile has successfully implemented the first computer programming curriculum in a US prison. Our innovative approach to recidivism prevention combines web engineering and accessibility quality assurance education with reentry support.
Top students from Code.7370 at San Quentin that have demonstrated exceptional skill and ability are eligible to work in The Last Mile Works, the first web development shop inside a US prison. Our goal is to better prepare them for employment upon release by providing them with work experience, a professional portfolio, and familiarity with common workplace practices, toolings, and workflows. TLM Works participants are exposed to real experiences such as interviewing for a job, meeting client expectations, time-budgeting, task management, peer-reviews, ongoing professional development, weekly one-on-ones with a project manager, and social soft-skills in a team setting with peers and supervisors.
TLM Works program participants develop and ship software, WCAG 2.1 accessibility assessments, and services to paying clients while earning market comparable wages.
Beyond a strong foundation in HTML/CSS and Javascript, TLM Works participants have experience working with PHP, WordPress, JavaScript, Node, ReactJS, D3.JS, and operational awareness of cloud infrastructure and fundamentals.
Position Description:
As the Business Development Manager for TLM Works, you will be the primary person responsible for client acquisition and retention and TLMW marketing and client relations while maintaining TLMW’s brand and mission. TLMW is a small and relatively young development shop, working in a nontraditional environment.
Our Business Development Manager is tasked with finding new clients through posting marketing materials online, attending events, in-market networking, etc. Explaining to prospective clients both the services we offer as well as the nature of The Last Mile and our developers is crucial to the success of this position. In addition to pursuing new leads and on-boarding new clients, the second primary responsibility for this role is liaising between the Web Development Manager and the clients, serving as a gateway of communication between current (and prospective) clients and the development team about the status of current work, change requests, etc.
This role presents the opportunity for leadership and growth within the department.
Work environment:
Professional. You will be working from the TLM office space in SOMA San Francisco on Tuesdays, Thursdays and Fridays and remotely for the rest of the week. Occasionally, you will be working in a monitored and restricted correctional institution around program participants (incarcerated developers). While working remotely, interactions will be done mostly via Google Hangouts or over the phone, but in person meetings and event attendance should be expected.
Years of experience: 1-3 years
Duties and responsibilities:
- Work with and develop the current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business
- Work closely with TLM Works clients to understand their product vision, and break it down into an actionable proposal for the development team
- Help clients understand our iterative development approach and unorthodox environment
- Work with design resources to ensure comprehensive delivery of designs and assets to the development team
- Create Bid proposals, Statements of Work, Professional Service Agreements and Invoices with each client
- Build partnerships with marketing/designers looking to outsource development support
- Work hands-on with the development team to prioritize, plan, and deliver software that meets client requirements
- Maintain a sales plan including cold-calling, direct marketing, and attending industry events to build relationships with key prospects
- Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales
- Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs) in a professional and creative manner
- Arrange and participate in internal/external client debriefs
Education and/or Work Experience Requirements:
- 1-3 years experience in web development (or related) sales and/or marketing
- Preference given to those passionate about justice reform, workforce development, technology, and sales
Work Environment:
- This position is typically conducted in an office setting (44 Tehama Street) or remotely. Frequent visits to San Quentin State Prison are also expected
- While working in a state correctional facility, employee is responsible at all times for following all procedures and precautions for working safely in a prison environment
Responsibilities and Qualifications:
Intrigued? We’d love to hear from you. Please send resume and cover letter to jobs@thelastmile.org if you are interested. Start date is expected ASAP.
Job Title: Operations Coordinator
Work Location: San Francisco, CA
Reports to: Chief Operating Officer
Annual Salary: Commensurate, based on experience
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. The goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.
Position Description:
The Operations Coordinator is responsible for the coordination and/or execution of the administrative, human resources/people, and finance duties as outlined below. Another key role of the Operations Coordinator is to support the COO in the operations of the organization. This role is expected to maintain a high level of confidentiality.
Required Duties and Responsibilities:
Administrative/General
- Facilitate information required for clearances of mentors, guests, employees regarding onsite visits
- Monitor TLM #Clearance Slack channel
- Maintain organizational, business, and personnel records
- Maintain filing system for contracts, grants and other information as directed by COO
- Maintain Leadership meeting notes
- Sort incoming and outgoing mail/shipments
- First responder to info@ inquiries, and determine and take appropriate action as required.
- Enter and maintain listing and modification of information in internal databases
- Order and track Amazon purchases
- Prepare weekly department agendas to be updated by appropriate leaders
- Provide administrative support to the COO as needed, e.g., calendaring meetings, making room
reservations, assisting in the preparation of all hands, etc. - Other duties as assigned by the COO to assist in the operation of the organization
Finance
- Assist with the coordination and monitoring of finances, and collaborate with bookkeeper
- Keep track of expenses, reconcile company credit cards
People/HR
- Member of the Onboarding Team for new employees
- Be a TLM Culture Ambassador to help create and grow an inviting and exciting environment
- Coordinate and assist with company and office culture, social & community events
- Assist in new employee set-up
- Own weekly TLM lunch offering
- Manage and coordinate employee equipment and software purchases as well as basic office
supplies including stocking and maintaining the cleanliness of the shared work space
Desired Qualifications:
- Strong organizational skills and attention to detail
- Working knowledge of Microsoft Office suite, Google applications and Quickbooks Online
- Strong writing and communication skills
- Demonstrated success in following through and completing routine tasks
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Ability to prioritize and multitask.
- Ability to take initiative and ownership of projects
- Demonstrated ability to handle sensitive issues and maintain confidentiality
- Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion,
judgment, diplomacy and tact
TLM is an equal opportunity employer, and we value diversity and second chances at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.
