Jobs at The Last Mile
We are training incarcerated individuals to become professional web developers. We work inside prisons. Our students are denied access to the Internet. While working inside prison has its obstacles, the drive and determination with which our students tackle their own challenges inspires us to do our best.
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. The goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more all without internet access.
Open Jobs
JV Supervisor & Classroom Facilitator (CIW)
Classroom Facilitator (SQ)
Operations Support Engineer
Product Manager
Job Title: JV Supervisor & Classroom Facilitator (CIW)
Work Location: California Institution for Women
Reports to: Director of Program
Annual Salary: Commensurate, based on experience
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.
Position Description:
The TLM Works JV Supervisor in the California Institute for Women is the onsite-supervisor of the TLM Works Web Developers in CIW. This position handles implementing day-to-day operations of the development team, including agile task management and flow, overseeing code reviews and auditing and architecture design and discussion with developers. The role of the on-site supervisor serves as a liaison between the TLM Works developers in CIW and the TLM Works Manager, facilitating communication within the team, relaying project requirements and supervising text and video communication between team members.
Classroom Facilitators work on-site with state prison inmates enrolled in Code.7370 software training program. This role combines teaching, mentoring, supervisory, and administrative tasks to ensure a positive and supportive learning environment. Facilitation is one of many teaching methods, but it is the primary method used in this role. Awareness and sensitivity to diverse identities is key to creating a learning environment for Code.7370 students to succeed.
Administrative:
- Manage development team tasks, priorities and protocols.
- Facilitate communication with team partners outside of CIW.
- Obtain resources for developers.
- Aid in managing classrooms, including opening and closing room for students
and maintaining all required prison security protocols.
Mentorship:
- Advocate for each student’s well-being including empathetic listening and establishing rapport with correctional staff and CIW education faculty.
- Communicate with TLM Works Manager and Director of Programs to ensure effective JV program implementation.
- Empower developers and students to set and work towards individual goals and self-advocate.
Teaching:
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Support classroom facilitators with administrative, teaching and various classroom activities.
Administrative:
- Manage classroom including opening and closing room for students and maintaining all required prison security protocols.
- Keep records of any student or equipment issues.
- Provide feedback to The Last Mile program and curriculum team.
Mentorship:
- Advocate for each student’s well-being including empathetic listening and establishing rapport with correctional staff and CIW education faculty.
- Communicate with Curriculum Director and Virtual Mentorship program to implement and improve curriculum content and live instruction.
- Empower students to set and work towards individual goals and self-advocate.
Education and/or Work Experience Requirements:
- A bachelor’s degree with demonstrated academic, professional, and/or volunteer experience working with diverse groups in a leadership position; bachelor’s degrees in computer science, humanities, or a social science
- Proficiency in coding, new technologies, and/or entrepreneurship; comfortable working with computers and navigating websites.
- Preference given to those with experience working with incarcerated individuals and/or at-risk youth
- 1-2 years demonstrated experience working with Web Development technologies and practices is a plus.
Responsibilities and Qualifications:
- Excellent communication skills including empathetic listening.
- Excellent situational awareness and the ability to remain calm under stress and variable conditions.
- Confidence speaking to groups of various size in a teaching situation.
- Comfortable sketching concepts and solutions on a whiteboard.
- Able to distill novel, complex problems into discrete, actionable components using analogous teaching methods.
- Able to guide students to discover answers to their own questions.
- Maintain a positive and supportive attitude at all times.
- Provide honest and constructive feedback and appropriate encouragement to students.
- Preference is given to those with a basic knowledge of and experience with fundamental web technologies including HTML5, CSS3 and JavaScript.
Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.
Job Title: Classroom Facilitator (San Quentin)
Work Location: San Quentin State Prison (San Quentin, CA 94964)
Reports to: Director of Program
Annual Salary: Commensurate, based on experience
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.
Position Description:
The Classroom Facilitator works on-site with state prison inmates who are enrolled in the Code.7370 software training program. This role combines teaching, mentoring and supervisory tasks to ensure a positive and supportive learning environment. Additionally, this role will also support the TLM Works WCAG Accessibility QA testing program and the participating engineers on an as-needed basis.
Essential Duties:
Arrive at classroom location prior to arrival of students and open class for program use. Maintain all required prison security protocols, and secure the classroom at the end of each day. Maintain records of any student or equipment issues. Coordinate class instruction and curriculum. Facilitate class work and projects, and work with the participants to develop their skills in the designated program. Interface with the Last Mile Curriculum Development staff and volunteer instructors to resolve questions from the class and interpret the live instruction. Maintain regular contact with all students in order to evaluate class progress, and record relevant data in accordance with guidelines provided. Provide regular feedback to the Last Mile executive team in order to facilitate continuous course improvement, and to maintain standards of excellence. In various capacities, assist the QA Engineers carrying out testing, diagnostics and possibly remediation of internet resources.
Required Responsibilities and Qualifications:
Standard Tracks 1-2 Facilitator:
- Excellent communication skills including clear speaking and empathetic listening.
- Excellent situational awareness, and the ability to remain calm under stress and variable conditions.
- Confidence speaking to groups of various sizes, primarily in a teaching situation. Should be comfortable sketching concepts and solutions on a whiteboard, and be able to distill complex ideas into understandable components using analogous teaching methods.
- Should be comfortable taking random Q&A, and should know how to properly respond if unable to give an immediate, correct answer to a question.
- Maintain a positive and supportive attitude at all times. Provide honest and constructive feedback and appropriate encouragement to students.
- Sufficient level of knowledge and skills writing and discussing common web application technologies, including HTML5, CSS3 and JavaScript is preferred.
Education and/or Work Experience Requirements:
- Preference given to those with experience working with incarcerated individuals, at-risk youth or similar environment.
- 1-2 years demonstrated experience working with Web Development technologies and practices is a plus.
Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.
Job Title: Operations Support Engineer
Work Location: San Francisco, CA
Reports to: Director of Engineering
Annual Salary: Commensurate, based on experience
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.
Position Description:
Members of the Engineering team manage and support technical operations across The Last Mile organization, ranging from internal tooling, and our platform as a service operated in prisons across the country. Daily engagements range from fielding ad-hoc requests supporting remote facilities, to proactive monitoring of our PaaS infrastructure, and deployments using our automation frameworks. This is a highly collaborative role, with the opportunity to engage with an extremely broad range of systems and technologies.
Work with other members of the Engineering team to:
- Provide first responder support to facilities via tickets, e-mail, Slack, and internal escalations
- Prioritize efforts, and drive resolutions, escalating issues in a timely manner
- Monitor platform infrastructure, responding to alerting, and escalating as required
- Coordinate platform updates, and deployments across the organization
Requirements:
- A passion for solving challenges, and empowering people through technology
- Strong verbal, and written communication skills
- Experience supporting MacOS workstations
- A strong basis of *nix fundamentals
- Knowledge of basic IP services and protocols (DNS, HTTP(S), SSH, IPsec)
- A strong understanding of computer hardware and peripherals
- Basic awareness of information security practices
Bonus points for experience with / supporting / managing:
- Scripting and automation in multiple languages
- Software development, and CI/CD pipelines
- Infrastructure using Ansible, and Terraform
- Networks using Palo Alto Networks firewalls, and Panorama
- Remote ChromeOS device installations and G Suite Policies
- Remote MacOS deployments using Open Source tools
- Ticket, and version control based workflows
Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.
Job Title: Product Manager
Work Location: San Francisco, CA
Reports to: Chief Operating Officer
Annual Salary: Commensurate, based on experience
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. The goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.
Position Description:
The Product Manager is responsible for the development, packaging, and iteration of the foundational platform for The Last Mile’s (TLM) products. Specifically, the Product Manager will be responsible for TLM’s customized Learning Management System, which provides our learners with access to TLM’s curriculum. Another key role of the Product Manager is to own the production of TLM’s Remote Instruction offering. This role will work across various cross-functional groups in the company to deliver TLM’s products that are world-class, secure, stable and scalable. The Product Manager will be part of TLM’s leadership team.
This role will work closely with Director(s) of Education, Curriculum, and Programs.
Required Duties and Responsibilities:
- Gain a deep understanding of TLM, especially TLM’s Learning Management System
- Own TLM products from conception to launch, working with our Education/Curriculum Program/Reentry teams to deliver transformative products that derive value from our unique strengths as a business
- Product strategy: ensure that we have a comprehensive platform product strategy for achieving TLM’s vision and operating plan
- Work directly with Founders and COO to shape TLM’s long-term Product and business direction and requirements
- Prepare/Present to Founders and COO product trade-off decisions for scope, schedule and cost
- Product development leader: work collaboratively across the company to identify and resolve risks to our development plan
- Drive results through collaboration and clear communication across the data, design, marketing and engineering teams to ensure alignment
- Coordinate with Education/Curriculum/Program/Reentry teams to develop and act on learners/graduates/partners’ feedback regarding our products and services
- Adopt a data-driven approach to analyze the implementation of features based on learner and business impact
- Ensure consistency of TLM learners’ experience with Learning Management System across programs
- Build the next generation of our Learning Management System as we approach massive growth
- Analyze competitive offerings within new product lines
- Create support and training documents for internal and external stakeholders
The Qualifications:
- Proven success in product management for both small and large organizations
- The ability to conceptualize a product, and take it to the marketplace
- Ideally comes from a CS or similar background
- More than 4 years Product Management experience in education, CS, or similar background
- Ability to balance strategic and detailed thinking
- Ability to communicate with team members representing a wide range of personalities and skills
- Experience in producing videos
TLM is an equal opportunity employer, and we value diversity and second chances at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.
