Job Title: Senior Engineering Manager

Work Location: San Francisco

Reports to: Director of Programs

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. The goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

Overview:

The Engineering team manages and supports technical operations across The Last Mile organization, ranging from internal tooling, and our Platform as a Service (PaaS) which operates in prisons across the country. Daily engagements range from fielding ad-hoc requests supporting remote facilities, to proactive monitoring of our PaaS infrastructure, and deployments using our automation frameworks. This is a highly collaborative role, with the opportunity to engage with an extremely broad range of systems and technologies.

The Senior Programs Manager ensures the delivery of the education programs to the existing TLM locations and identifies enhancements and changes to the current programs to ensure that the operation and administration of TLM’s Education Programs are efficient. This position will manage communications with TLM government partners and DOC administrations to ensure fluid and effective programming as well as maintain the channels of communication from classroom facilitators and other in-facility staff with the TLM Programs Department.

 

Responsibilities:

The Senior Engineering Manager is responsible for all aspects of technology for The Last Mile, including internal business systems, and the infrastructure and platforms supporting the services the program delivers. This includes selection of systems and platforms in support of organizational requirements and designing their implementation, all the way through deployment, monitoring, managing operational support, and updating. This role is also responsible for the design and management of our zero-trust network infrastructure, and ensuring organization maintains suitable controls and audit mechanisms. This role also works closely with our various partners in order to ensure the continued success of our installations.

Work with other members of the Engineering team to:

• Provide first responder support to facilities via tickets, e-mail, Slack, and internal escalations
• Prioritize efforts, support escalations, and drive resolutions in a timely manner
• Monitor platform infrastructure, and responding to alerting
• Coordinate platform updates, and deployments across the organization
• Create and deliver presentations of The Last Mile PaaS to government partners

Required Skills and Experience:

• A passion for solving challenges, and empowering people through technology
• Strong verbal, and written communication skills
• Budget management, and cost control
• Ability to support code written in bash, Python, JavaScript, PHP, Ruby, and some C derivatives
• Management of layered GCP projects and shared VPC’s through Terraform
• Use of Palo Alto Networks Panorama to manage remote devices and networks
• Performing deployments, and configuring instances using Ansible
• Remotely supporting MacOS, and ChromeOS environments
• Managing Open Source infrastructure, including Linux
• A strong understanding of IP networking, including switching, routing, 802.1x, and support of fundamental IP services and protocols (DNS, HTTP(S), SSH, IPsec)
• A strong understanding of computer hardware and peripherals
• Integration, extension and support of OAuth + SAML authentication + authorization
• Design and security of zero-trust environments, and developing information security practices
• Developing cross platform CI/CD pipelines
• Tiered G Suite administration of both devices, and users
• Support and maintenance of ticket, and git driven workflows

Work Environment:

This position will be located in San Francisco and will include visits to the TLM prison locations.

Please send resume and cover letter to jobs@thelastmile.org if you are interested.

Job Title: Senior Programs Manager

Work Location: San Francisco

Reports to: Director of Programs

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. The goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, JavaScript and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

Position Description:

The Senior Programs Manager is responsible for overseeing and carrying out day-to-day operations involving TLM’s Education Programs nationwide. This role will work in tandem with the TLM Education Department to ensure TLM is providing proficient curriculum to meet the needs of our students while also adhering to policy and guidelines set by TLM and TLM’s partner organizations.

The Senior Programs Manager ensures the delivery of the education programs to the existing TLM locations and identifies enhancements and changes to the current programs to ensure that the operation and administration of TLM’s Education Programs are efficient. This position will manage communications with TLM government partners and DOC administrations to ensure fluid and effective programming as well as maintain the channels of communication from classroom facilitators and other in-facility staff with the TLM Programs Department.

The Senior Programs Manager also manages strategic relationships with TLM volunteering partners. Volunteering is a vital component of TLM programs and TLM relies on quality, relevant, and consistent engagement from key partners in the form of classroom workshops, remote video calls, webinars, and more. This position will cultivate the higher-level relationships with volunteering partners, including the creation and presentation of regular impact reports. In collaboration with the Director of Programs, this position will also continue to develop a vision and roadmap for TLM volunteering offerings as well as an implementation plan.   

The Senior Programs Manager is involved in TLM expansion efforts by participating in procedural and operational conversations with new state partners and assisting in internal strategic planning and program deployment. This position will command a comprehensive knowledge of facility and classroom operational knowledge and will provide that perspective in all appropriate scenarios.

Responsibilities:

Current Programs

• Manage facility administrative communication relating to programming
• Oversee daily facility operations in accordance with TLM and partner guidelines and regulations
• Manage TLM Programs Department operational staff
• Manage education program offering
• Support ongoing facilitator training
• Manage all communication with TLM facility locations
• Support facilitators with classroom management and culture
• Oversee the monitoring of facility Slack channels
• Manage student and facilitator feedback process
• Quantify reporting and success metrics of current program offering (facility, equipment, staff)

Volunteering

• In collaboration with the Director of Programs, develop strategic plan for all TLM volunteer offerings, including program definition, success metrics, and implementation details
• Monitor, track, and report on TLM volunteering efforts, deriving key metrics of success and implementing feedback for program improvement
• Manage high-level relationships with partners, meet with stakeholders, create and present regular progress/impact reports

Expansion

• Participate in operational conversations with state partners, discussing expansion
• Lead onboarding efforts for expansion states and new partner staff
• Coordinate TLM Engineering with partner staff to ensure equipment delivery and installation
• Track and report on expansion statistics, success and efficacy metrics to ensure sustainable expansion
• Assist with and inform internal TLM expansion planning

Education and/or Work Experience Requirements:

• Preference given to those with experience working with incarcerated individuals, at-risk youth or similar environment
• 3+ years relevant experience
• Experience developing program implementation plans
• Experience managing and maintaining high-level relationships with external partners
• Working knowledge of Web Development technologies and practices (HTML, CSS, JS, React, etc) is preferred

Work Environment:

This position will be located in San Francisco and will include visits to the TLM prison locations.

Please send resume and cover letter to jobs@thelastmile.org if you are interested.