Job Title: Returned Citizen Advocate

Work Location: Remote (option to work from office in San Francisco)

Reports to: Reentry Manager

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. The goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

Position Description:

The TLM Reentry Department creates connections and builds rapport with students while they are still enrolled in the program,  in order to best support and help them navigate the challenges of reentry. When students are released, they work 1:1 with an RC advocate who acts as the primary point of contact  and represents The Last Mile through strategic resource alignment and sustainable development goals.

TLM believes an individualized approach is most effective to provide adequate and appropriate support for TLM program alumni. The RC advocate builds out a profile (including personal information, career and education aspirations, and post-incarceration support) for each returned citizen on their caseload, maintains regular contact with the returned citizen, and coordinates with other reentry and TLM staff to ensure each returned citizen is getting appropriate and equitable support and access to resources.  

TLM RC advocates are also responsible for supporting the planning and implementation of TLM Reentry special projects for returned citizens using feedback and insights from the community. Under the direction of the reentry manager and in coordination with other Reentry Department staff, the RC advocate assists in coordination and communication efforts for TLM Reentry initiatives and programs, including but not limited to webinars, workshops, community activities, and networking events.

Required Duties and Responsibilities:

Caseload

• Serve as the primary point of contact for returned citizens on their caseload
• Develop a reentry profile for each returned citizen on their caseload
• Meet weekly with returned citizens in support of furthering progress towards their goals
• Collect and maintain up to date information about returned citizens on their caseload, including contact information, post-release education, employment status, and case plan updates
• Support returned citizens on their caseload by providing access, guidance, resources, or referrals that align with the returned citizens unique abilities or goals
• Assist returned citizens in developing individualized goals and case plans with clear and attainable objectives and action items
• Regularly meet with other Reentry Department staff regarding trends in service delivery and common topics of interest amongst TLM returned citizens and identify areas of potential future support and growth 
• Solicit and use feedback from RCs to inform current and future reentry offerings
• Identify and prioritize RCs in need of urgent support
• Keep detailed notes and records in Salesforce
• Stay abreast of employment and reentry best practices eg: resumes, cover letters, interviewing
• Provide an accurate picture of needs, accomplishments, and challenges of the community and individuals at any time
• Maintain the privacy and confidentiality of RCs

Special Projects

• Propose, develop and plan projects and initiatives for TLM returned citizens
• Support the implementation of project plans including but not limited to: organizing workshops, hosting webinars, coordinating sponsored events
• Collaborate with other TLM departments on any reentry related initiatives

Education and/or Work Experience Requirements:

• Lived experience as a justice-impacted person or experience working with incarcerated and justice-impacted individuals, or other under resourced populations
• Excellent organizational skills and attention to detail
• Experience using Salesforce
• Literacy and comfort with various technology communication and video calling platforms
• Ability to form strong connections and build rapport with others
• Ability to keep accurate and thorough records
• Clear interpersonal, oral, and written communication  
• Commitment to using humanizing language all times

Preferred Qualifications:

• Experience with post-incarceration reentry work
• Professional or educational experience in computer science/web development
• Project management techniques and processes eg: sprints, scope
• Ability to clearly communicate the set up and use of equipment/hardware eg: cellphone, laptop
• Experience with acquiring necessary documents eg: social security, driver licence, taxes
• Skilled a providing actionable and relevant feedback
• Experience writing SMART goals
• Ability to be empathetic, reserve judgement, and maintain healthy boundaries

 

Please send resume and cover letter to jobs@thelastmile.org if you are interested.

TLM is an equal opportunity employer. We value diversity and second chances at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class. 

Job Title: Web Development Education Apprentice: Remote Instruction

Work Location: Remote or San Francisco

Reports to: Remote Instruction Manager

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. The goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

The TLM Education Department is looking for talented and motivated former TLM program participants who are interested in developing professionally and academically as part of the Web Development Education Apprenticeship. This position is an 8-month full-time position, during which you will provide support to current TLM students, classroom facilitators, and remote instructors while simultaneously pursuing continuing education and professional development opportunities. This role presents a unique opportunity to develop on-the-job professional skills, work towards long-term career goals, and give back to the TLM community by helping current students.

Responsibilities and Qualifications:

• Remote instruction (75%)
  • Provide technical support for classrooms facilitators and Remote Instructors during instructional sessions
  • Keep track of time and provide feedback on the content and engagement levels of students for each session
  • Take technical notes on Remote Instruction sessions 
  • Assess student performance on classwork assigned during Remote Instruction Sessions.
  • Collect and track data about class performance and lesson effectiveness
  • Provide feedback on lesson plans and suggest topics to cover in upcoming lesson plans
  • Collaborate across teams on departmental projects and initiatives
  • Participate in regular team and department meetings
• Continuing Education and Professional Development (25%)
  • Work with TLM staff including the Remote Instruction Manager and Chief Operating Officer  to define long term professional goals.
  • Participate in online coursework related to professional goals.
  • Participate in mentorship sessions with industry leaders to build career readiness skills.
  • Work with other TLM departments to gain experience in different roles.

You are a strong fit for this job if….

• You have experience with learning inside the justice system 
• You have great communication skills
• You have a passion for cutting-edge technology and web development
• You work well with a team
• You love using data to inform decision making

Education and/or Work Experience Requirements:

• Former TLM program participant.
• Intermediate to advanced proficiency with HTML, CSS, JavaScript, and the MERN stack.
• Embrace challenges and adopt new responsibilities with creativity, initiative, and self-direction.
• Demonstrate comfort with adjusting work to evolving priorities in a dynamic work environment.
• Available to attend weekly team and department meetings, either in person or virtually.
• Works well in team environments.
• Believe that anyone can learn to code.

Preferred Qualifications:

• Teaching or software engineering experience.
• Strong communication skills with technical and non-technical stakeholders.

Please send resume and cover letter to jobs@thelastmile.org if you are interested.

TLM is an equal opportunity employer. We value diversity and second chances at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class. 

Job Title: Web Development Education Apprenticeship – Academic Support

Work Location: Remote

Reports to: Academic Support Manager

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. The goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

The TLM Education Department is looking for talented and motivated former TLM program participants who are interested in developing professionally and academically as part of the Web Development Education Apprenticeship. This position is an 8-month full-time position, during which you will provide asynchronous academic support to current TLM students and simultaneously pursue continuing education and professional development opportunities. This role presents a unique opportunity to develop on-the-job professional skills, work towards long-term career goals, and give back to the TLM community by helping current students.

Responsibilities

• Academic Support (75%)
  • Evaluate and provide individualized feedback on student work.
  • Respond to student queries in a timely manner.
  • Collaborate closely with other TLM staff including the Academic Support Manager, Director of Programs, Director of Education, and other Web Development Education Apprentices to manage and refine curriculum.
  • Use feedback from students and classroom facilitators to provide recommendations for curricular updates and changes.
  • Support with curriculum review and the creation of new curricular content.
  • Maintain a positive and supportive attitude at all times. Provide honest and constructive feedback and appropriate encouragement to students, classroom facilitators, and colleagues.
• Continuing Education and Professional Development (25%)
  • Work with TLM staff including the Academic Support Manager, ChiefProgram Officer, and Chief Operating Officer to define long term professional goals.
  • Participate in online coursework related to professional goals.
  • Participate in mentorship sessions with industry leaders to build career readiness skills.
  • Work with other TLM departments to gain experience in different roles.

Education and/or Work Experience Requirements:

• Former TLM program participant.
• Intermediate to advanced proficiency with HTML, CSS, JavaScript, and the MERN stack.
• Embrace challenges and adopt new responsibilities with creativity, initiative, and self-direction.
• Ability to adjust explanations of complex technical concepts using multiple analogies or images.
• Demonstrate comfort with adjusting work to evolving priorities in a dynamic work environment.
• Available to attend weekly team and department meetings, either in person or virtually.
• Works well in team environments.
• Believe that anyone can learn to code.

Preferred Qualifications:

• Teaching or software engineering experience.
• Strong communication skills with technical and non-technical stakeholders.

Please send resume and cover letter to jobs@thelastmile.org if you are interested.

TLM is an equal opportunity employer. We value diversity and second chances at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class. 

Job Title: Classroom Operations Coordinator

Work Location: Remote or San Francisco

Reports to: Classroom Operations Manager

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. The goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

Description

The Classroom Operations Coordinator will be part of the Programs department, supporting classrooms across programs, facilities, and state lines. This person will schedule and coordinate virtual calls into TLM classrooms throughout the country, ensuring that all stakeholders have appropriate resources, training, and access to high quality programming. They will also support the management of course enrollments, access to program platforms, and program participant record keeping.

Responsibilities will include but are not limited to:

• Implement processes to standardize TLM’s remote sessions  
• Communicate with TLM staff, classroom facilitators, and in-facility staff to coordinate upcoming sessions, check connection before every remote session, and support with troubleshooting technical issues
• Schedule ongoing remote instruction sessions in collaboration with Web Development and Audio and Video Production program staff
• Collaborate across teams to arrange recurring sessions on remote instruction
• Schedule and support non-instructional sessions and provide feedback for TLM staff
• Participate in relevant meetings
• Refine and implement training for TLM staff and external partners regarding expectations and conduct on remote sessions
• Enter, update, and maintain detailed Salesforce records for in-facility staff and program participants
• Coordinate onboarding and offboarding of program participants and relevant staff to in-facility TLM platforms and services
• Conduct necessary platform and service deployments at the start and finish of in-facility programs
• Contribute to internal tracking of facility operations and cross department collaboration.

You are a strong fit for this job if….

• You have experience with learning inside the justice system 
• You have great communication skills
• You reliably meet strict deadlines
• You are detail oriented
• You work well with a team
• You love creating and maintaining organizational systems and processes

Education and/or Work Experience:

• Excellent writing skills
• Excellent presentation skills

Please send resume and cover letter to jobs@thelastmile.org if you are interested.

TLM is an equal opportunity employer. We value diversity and second chances at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.