Job Title: Classroom Facilitator (CIW) 

Work Location: California Institution for Women

Reports to: Director of Program

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

Position Description:

Classroom Facilitators work on-site with state prison inmates enrolled in Code.7370 software training program. This role combines teaching, mentoring, supervisory, and administrative tasks to ensure a positive and supportive learning environment. Facilitation is one of many teaching methods, but it is the primary method used in this role. Awareness and sensitivity to diverse identities is key to creating a learning environment for Code.7370 students to succeed.

Teaching:

• Facilitate peer-to-peer learning, collaboration, group work, and class discussion.
• Create and facilitate discussion topics in the LMS (Learning Management System).
• Adjust, develop, and schedule curriculum to fit student needs, facility culture, and unforeseen barriers.
• Research and provide knowledge and resources to students.

Administrative:

• Manage classroom including opening and closing room for students and maintaining all required prison security protocols.
• Keep records of any student or equipment issues.
• Provide feedback to The Last Mile program and curriculum team.

Mentorship:

• Advocate for each student’s well-being including empathetic listening and establishing rapport with correctional staff and CIW education faculty.
• Communicate with Curriculum Director and Virtual Mentorship program to implement and improve curriculum content and live instruction.
• Empower students to set and work towards individual goals and self-advocate.

Education and/or Work Experience Requirements:

• A bachelor’s degree with demonstrated academic, professional, and/or volunteer experience working with diverse groups in a leadership position; bachelor’s degrees in computer science, humanities, or a social science
• Interest in coding, new technologies, and/or entrepreneurship; comfortable working with computers and navigating websites.
• Preference given to those with experience working with incarcerated individuals and/or at-risk youth

Responsibilities and Qualifications:

• Excellent communication skills including empathetic listening.
• Excellent situational awareness and the ability to remain calm under stress and variable conditions.
• Confidence speaking to groups of various size in a teaching situation.
• Comfortable sketching concepts and solutions on a whiteboard.
• Able to distill novel, complex problems into discrete, actionable components using analogous teaching methods.
• Able to guide students to discover answers to their own questions.
• Maintain a positive and supportive attitude at all times.
• Provide honest and constructive feedback and appropriate encouragement to students.
• Preference is given to those with a basic knowledge of and experience with fundamental web technologies including HTML5, CSS3 and JavaScript.

Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.

Job Title: Operations Support Engineer 

Work Location: San Francisco, CA

Reports to: Director of Engineering

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

Position Description:

Members of the Engineering team manage and support technical operations across The Last Mile organization, ranging from internal tooling, and our platform as a service operated in prisons across the country. Daily engagements range from fielding ad-hoc requests supporting remote facilities, to proactive monitoring of our PaaS infrastructure, and deployments using our automation frameworks. This is a highly collaborative role, with the opportunity to engage with an extremely broad range of systems and technologies.

Work with other members of the Engineering team to:

• Provide first responder support to facilities via tickets, e-mail, Slack, and internal escalations
• Prioritize efforts, and drive resolutions, escalating issues in a timely manner
• Monitor platform infrastructure, responding to alerting, and escalating as required
• Coordinate platform updates, and deployments across the organization

Requirements:

• A passion for solving challenges, and empowering people through technology
• Strong verbal, and written communication skills
• Experience supporting MacOS workstations
• A strong basis of *nix fundamentals
• Knowledge of basic IP services and protocols (DNS, HTTP(S), SSH, IPsec)
• A strong understanding of computer hardware and peripherals
• Basic awareness of information security practices

Bonus points for experience with / supporting / managing:

• Scripting and automation in multiple languages
  
• Software development, and CI/CD pipelines
• Infrastructure using Ansible, and Terraform
• Networks using Palo Alto Networks firewalls, and Panorama
• Remote ChromeOS device installations and G Suite Policies
• Remote MacOS deployments using Open Source tools
• Ticket, and version control based workflows

Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.