Job Title : Academic Support Manager

Work Location: San Francisco

Reports to: Director of Education

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. We believe that having a job is key to successful re-entry and breaking the cycle of incarceration, and our goal is to prepare students for employment as front-end developers and web designers post-release. Through in-prison software engineering training and continued education and mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

The Education Team at The Last Mile is searching for a knowledgeable and empathic Academic Support Manager to help us lead a team of Academic Support Representatives who deliver instructional content and feedback to our students and classroom facilitators, who will be based in our San Francisco office as well as working remotely. You will oversee the grading of student work, provide students, facilitators, and Academic Support Representatives with supplemental resources, and analyze classroom feedback to support curricular and instructional edits and improvements. You will work in close collaboration with the Curriculum and Remote Instruction team leads, and report to the Director of Education.

Responsibilities:

• Manage a team of part-time Academic Support Representatives (ASRs) in supporting classrooms across states and facilities.
• Design templated responses to support ASRs in giving individualized feedback on student work.
• Create and maintain a database of project and code exemplars for the academic support team to use in responding to students.
• Assign and oversee grading of student work for classrooms across states and facilities.
  Ensure that ASR, student, and classroom facilitator requests are addressed in a timely manner.
• Ensure that ASR, student, and classroom facilitator requests are addressed in a timely manner.
  
• Collaborate closely with other TLM staff including the Curriculum Manager, Director of Programs, Director of Education, and other Academic Support Representatives to manage and refine curriculum
• Analyze feedback from students and facilitators to provide recommendations for curricular updates and changes.
• Maintain a positive and supportive attitude at all times. Provide honest and constructive feedback and appropriate encouragement to students, facilitators, and colleagues.

Education and/or Work Experience Requirements:

• Experience managing multiple projects corresponding to various timelines.
• Embrace challenges and adopt new responsibilities with creativity, initiative, and self-direction.
• Ability to adjust explanations of complex technical concepts using multiple analogies or images.
• Demonstrate comfort with adjusting work to evolving priorities in a dynamic work environment.
• Believe that anyone can learn to code.

Preferred Qualifications:

• Experience leading or managing teams in a professional environment
  
• Experience using JavaScript to build web applications
• Ability to adjust explanations of complex technical concepts using multiple analogies or images.
• Intermediate to advanced proficiency with HTML5, CSS3, jQuery, MySQL, and/or MERN stack.
• Experience working with incarcerated individuals, at-risk youth, or similar populations.
• Teaching or software engineering experience.
• Strong communication skills with technical and non-technical stakeholders.

Work Environment:

This position will be primarily located in San Francisco.

Please send resume and cover letter to jobs@thelastmile.org if you are interested.

Job Title : Classroom Facilitator (San Quentin)

Work Location: San Quentin State Prison (San Quentin, CA 94964)

Reports to: Director of Programs

Annual Salary: Commensurate, based on experience

The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more.

We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.

Position Description:

The Classroom Facilitator works on-site with people incarcerated in a state prison who are enrolled in the Code.7370 web development training program. This role combines teaching, mentoring and supervisory tasks to insure a positive and supportive learning environment.

Essential Duties:

Arrive at classroom location prior to arrival of students and open class for program use. Maintain all required prison security protocols, and secure the classroom at the end of each day. Maintain records of any student or equipment issues. Coordinate class instruction and curriculum. Facilitate class work and projects, and work with the participants to develop their skills in the designated program. Interface with the Last Mile Curriculum Development staff and volunteer instructors to resolve questions from the class and interpret the live instruction. Maintain regular contact with all students in order to evaluate class progress, and record relevant data in accordance with guidelines provided. Provide regular feedback to the Last Mile executive team in order to facilitate continuous course improvement, and to maintain standards of excellence.

Required Responsibilities and Qualifications:

• Excellent communication skills including clear speaking and empathetic listening.
• Excellent situational awareness, and the ability to remain calm under stress and variable conditions.
• Confidence speaking to groups of various sizes, primarily in a teaching situation. Should be comfortable sketching concepts and solutions on a whiteboard, and be able to distill complex ideas into understandable components using analogous teaching methods.
• Should be comfortable taking random Q&A, and should know how to properly respond if unable to give an immediate correct answer to a question.
• Maintain a positive and supportive attitude at all times. Provide honest and constructive feedback and appropriate encouragement to students.
• Minimum level of knowledge and skills writing and discussing common web application technologies, including HTML5, CSS3 and JavaScript is a plus but not required.

Education and/or Work Experience Requirements:

• Preference given to those with experience working with incarcerated individuals, at-risk youth or similar environment.
• Working knowledge of Web Development technologies and practices is a plus but not required.