Job Title: Senior Academic Support Specialist
Work Location: Must be based in California or Indiana (option to work remotely or from office in San Francisco)
Reports to: Academic Support Manager
Annual Salary: Commensurate, based on experience
The TLM Education Department is looking for a talented and motivated Academic Support Specialist to help us deliver top-notch remote instructional support to TLM students. In addition to grading student projects and responding to student support requests, you will work closely with the Academic Support Manager to create and refine systems and tools to make that work more efficient and effective. You will also act as a primary resource for our small team of apprentices, supporting them with project grading tasks and managing some internal and cross-team projects.
- Evaluate and provide individualized feedback on student work.
- Respond to student queries in a timely manner.
- Assist with development of templates and systems for providing specific and actionable feedback to students.
- Support in collecting, analyzing, and reporting student data to provide cross-team feedback.
- Help manage project-grading workflow by reviewing and approving student grades in the Learning Management System.
- Support the Academic Support Manager in managing a team of apprentices on some internal and cross-team projects.
- Collaborate closely with other TLM staff including the Academic Support Manager, Director of Programs, Director of Education, and other Web Development Education Apprentices to manage and refine curriculum.
- Use feedback from students to provide recommendations for curricular updates and changes.
- Maintain a positive and supportive attitude at all times. Provide honest and constructive feedback and appropriate encouragement to students, classroom facilitators, and colleagues.
Education and/or Work Experience Requirements:
- Experience managing multiple projects corresponding to various timelines.
- Embrace challenges and adopt new responsibilities with creativity, initiative, and self-direction.
- Ability to adjust explanations of complex technical concepts using multiple analogies or images.
- Demonstrate comfort with adjusting work to evolving priorities in a dynamic work environment.
- Available to attend weekly team and department meetings, either in person or virtually.
- Works well in team environments.
- Believe that anyone can learn to code.
Please send resume and cover letter to firstname.lastname@example.org if you are interested.