Job Title: Operations Support Engineer
Work Location: San Francisco, CA
Reports to: Director of Engineering
Annual Salary: Commensurate, based on experience
The Last Mile, a non-profit based in San Francisco, is the first prison program in the US to provide in-prison software engineering training. the goal is to prepare students for employment as front-end developers and web designers post-release. Students learn HTML, CSS, Javascript, Python and more. We believe that having a job is the key to successful reentry and breaking the cycle of incarceration. A projected shortage of nearly 1 million software engineering jobs by 2020 means that these jobs skills will be in demand. Through in-prison software engineering training and continued mentorship post-release, The Last Mile bridges the gap between incarceration and freedom.
Position Description:
Members of the Engineering team manage and support technical operations across The Last Mile organization, ranging from internal tooling, and our platform as a service operated in prisons across the country. Daily engagements range from fielding ad-hoc requests supporting remote facilities, to proactive monitoring of our PaaS infrastructure, and deployments using our automation frameworks. This is a highly collaborative role, with the opportunity to engage with an extremely broad range of systems and technologies.
Work with other members of the Engineering team to:
- Provide first responder support to facilities via tickets, e-mail, Slack, and internal escalations
- Prioritize efforts, and drive resolutions, escalating issues in a timely manner
- Monitor platform infrastructure, responding to alerting, and escalating as required
- Coordinate platform updates, and deployments across the organization
Requirements:
- A passion for solving challenges, and empowering people through technology
- Strong verbal, and written communication skills
- Experience supporting MacOS workstations
- A strong basis of *nix fundamentals
- Knowledge of basic IP services and protocols (DNS, HTTP(S), SSH, IPsec)
- A strong understanding of computer hardware and peripherals
- Basic awareness of information security practices
Bonus points for experience with / supporting / managing:
- Scripting and automation in multiple languages
- Software development, and CI/CD pipelines
- Infrastructure using Ansible, and Terraform
- Networks using Palo Alto Networks firewalls, and Panorama
- Remote ChromeOS device installations and G Suite Policies
- Remote MacOS deployments using Open Source tools
- Ticket, and version control based workflows
Intrigued? We’d love to hear from you. Please send an email to jobs@thelastmile.org to submit a cover letter and resume.
